FAQs For KawaiiTees

Gildan and Bella + Canvas 3001 manufacture all of our shirts. Most of our graphic tees are 100% cotton, with a small selection of heathered tees. They’re very durable and very comfortable. We offer Unisex designs.

Short sleeve unisex graphic tees are a regular fit and are true to size. We offer sizes small to 3XL. These shirts are made of 100% cotton.

For measurements, please see our sizing guide, which is available on every product page! All measurements are available in inches and centimetres.

Like most 100% cotton clothing, they may shrink a little! After one washing, the shirt should maintain its size.

Care Instructions:

  1. Machine-wash them inside out gently with cold water and mild detergent.
  2. Use non-chlorine bleach only if necessary, and wash them with similar colours.
  3. Avoid using fabric softeners or dry-cleaning.
  4.  Tumble-dry them on a low cycle. However, hang-drying is preferable to maintain longevity.
  5. When ironing, use a cool iron on the inside of the t-shirt. Do not iron directly on the graphic.

We use direct-to-garment printing (DTG) to decorate our shirts. The DTG print technique allows for perfect colour match and separation and ensures a comfortable print.

The odour you may smell on your new graphic tee is a by-product of the direct-to-garment printing process. Do not worry, this is normal, and the smell will disappear after a wash!

If you’ve had a change of heart, you can cancel your order on the same day of purchase via your account’s “My Orders” section. For orders older than 24 hours, don’t hesitate to contact us via email promptly.

Please note that we cannot guarantee cancellations once the order is submitted.

Suppose you’ve recently placed your order (within the same day). In that case, you can cancel it in your account under “My Orders” and reorder with the correct details. Please note that we can’t guarantee changes after the order is submitted.

All of our pricing is in CAD.

We currently accept PayPal, Visa, MasterCard and Amex.

Rest assured; we prioritize the security of your credit card transactions on our site. We implement strict measures to ensure your information is protected. Here’s what you need to know:

  1. No Storage of Credit Card Information: Our system does not store your credit card information. Once your transaction is processed, your card details are immediately discarded. This minimizes the risk of unauthorized access to your sensitive data.
  2. SSL Encryption: We utilize SSL (Secure Sockets Layer) encryption for every credit transaction. This industry-standard security protocol establishes a secure connection between your browser and our website, safeguarding the confidentiality of your information during transmission. The SSL encryption ensures that your credit card details remain confidential and protected from interception.

At KawaiiTees, we prioritize the privacy and security of our customers’ data. We continuously update and enhance our security measures to meet the highest industry standards and maintain the trust you place in us.

If you have any additional concerns or questions about the security of your credit card transactions, please do not hesitate to contact us. We are here to assist you.

We apologize for the inconvenience caused by the decline of your credit card. To resolve this issue, we recommend taking the following steps:

  1. Verify the Accuracy of Credit Card Information: Please ensure that the credit card details you entered are accurate. Double-check the card number, expiration date, and CVV code to ensure they were entered correctly.
  2. Match Billing Address: Verify that the billing address associated with your KawaiiTees account matches the billing address registered with your credit card provider. Inconsistencies in addresses may result in the card being declined.
  3. Contact Your Bank or Credit Card Provider: We have limited information on why your card was declined, so it is best to contact your bank or credit card provider directly. They can provide further insights and assist you in resolving the issue.
  4. Consider Using PayPal: If you continue to experience difficulties with your credit card, we suggest using PayPal as an alternative payment method. PayPal offers a secure and convenient way to make purchases.

We apologize for any inconvenience caused and appreciate your patience and cooperation in resolving this matter. If you have any further questions or need assistance, please don’t hesitate to contact us.

You can get a flat-rate shipping estimate from your cart before going through the checkout process. Load your shopping cart, click the view cart in the menu area, and select “Calculate Shipping” on the right of the cart.

We currently ship to 15 countries: Australia, Austria, Belgium, Canada, Denmark, Finland, Germany, Ireland, Netherlands, New Zealand, Norway, Poland, Sweden, United Kingdom and the United States.

We currently ship to 15 countries. If you can’t select your country during the check out process, please fill out the Contact Us Form and we’ll let you know if we are able to ship to your address.

Shipping times vary depending on your country of residence and selected shipping method. During checkout, you should get an estimated delivery date with your selection.

Depending on your location, your package may incur customs fees or taxes imposed by the local customs office. These fees are not included in your original transaction as KawaiiTees has no control over them and cannot predict their amount.

We recommend contacting your local customs office for detailed information about your country’s fees, duties, and taxes.

Please note that KawaiiTees is not responsible for customs fees. Refunds cannot be provided for the order, shipping fee, or customs fee if the package is refused due to customs fees.

Due to our products’ custom printing and limited nature, all sales are final. However, if the order was different from what you expected, please contact us, and we’ll work with you to ensure you’re happy with your Kawaii Tees purchase!

Please get in touch with us within 30 days of the delivery date. We’ll be happy to offer a solution. Make sure to include a photo of the item in your email!

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